Terms of Use

1. Relm and this agreement

Relm is operated by Batu Ganioglu, an individual sole trader in Massachusetts, United States. “Relm,” “we” and “us” mean that operator. These Terms cover the Relm app, getrelm.app and related services that link to them. Contact: support@getrelm.app.

These Terms become your agreement with Relm when you receive clear notice of them and validly agree. Installing the app, signing in with Apple or opening this page does not, by itself, establish that agreement. Sections 5–7 are the Community Terms for social participation and form part of these Terms. A separate Community Terms acknowledgement concerns those sections; it does not establish acceptance of every other section.

Agreement to a contract, choosing to share content and consent to process personal or health information are separate choices. The Privacy Policy and Consumer Health Data Privacy Policy explain data practices and choices. Accepting these Terms does not give blanket consent to those practices.

2. Age and accounts

Relm is for people aged 13 and older. A feature may have a higher minimum age under the law where you live. If that law does not allow you to use a feature, do not use it. Parental permission cannot override a legal age restriction.

If you are below the age of legal majority where you live, review these Terms with a parent or legal guardian. Where the law requires an adult to enter an agreement or give permission for a particular feature or purchase, that requirement must be met before you use it. These Terms do not make your parent a contracting party merely because you use Relm, or remove rights the law gives minors.

Core local tracking works without a permanent account and can be used offline. Relm may create an anonymous service account when its online service is available. Social participation and Relm cloud backup require a permanent account, using Sign in with Apple or an email sign-in link. Relm does not issue a separate password.

Keep your Apple Account and email secure, provide accurate account information and contact Relm if you suspect unauthorized access. You are responsible for activity you authorize; you are not automatically responsible for every action taken through a compromised account. Do not sell or transfer your account or give others access to it.

3. App licence and ownership

For App Store downloads, Apple’s Standard License Agreement governs the app licence and the other matters it covers, including services accessible or purchased within the app. These Terms supplement that licence for Relm’s services and community. They preserve Apple’s permitted usage, including any applicable Family Sharing or volume-purchase rights, without promising that a subscription supports Family Sharing.

Between you and Relm, the consumer protections, service standards, change and termination protections, and responsibility for loss expressly stated in these Terms prevail over any conflicting warranty exclusion, liability limit, termination right or governing-law provision in an incorporated licence. This does not change Apple’s own obligations.

Relm and its licensors own the software, design, branding and materials they supply. You retain your rights in your records and content. Third-party and open-source materials remain subject to their applicable licences.

4. Acceptable use

Use Relm for personal purposes. Do not break the law, infringe another person’s rights, impersonate someone, distribute malware, access another account without permission or interfere with the service. Do not evade access restrictions or subscription checks, harvest other users’ data, or resell Relm’s software or service without permission. Do not reverse engineer the software except as the law or an applicable licence permits.

These rules do not restrict honest reviews, lawful criticism, complaints to authorities, permitted research, use of your own exported information or mandatory intellectual-property exceptions. A negative review alone is not grounds for sanctions.

5. Your content and its audience

Social features let you submit workout posts, captions, comments, replies, profile photos, a handle, a display name and a bio (“User Content”). You keep ownership. Submit only material you have the rights and permissions to share, including information about other people.

You give Relm a worldwide, non-exclusive, royalty-free licence to store, copy, format and display that content only as needed to provide the social features you use, distribute it to its audience, secure the service and enforce the Community Terms. Relm may allow its service providers to process it for those purposes. This licence does not authorize unrelated advertising, sale to advertisers or unrelated model training, or public sharing of your private local records or cloud backup.

New social profiles are public by default. Public workout posts can be viewed by other eligible signed-in users. A private profile limits workout posts to you and accepted followers, subject to blocking, but does not hide every profile detail: your handle, name, bio and profile counts can remain visible. Profile photos have public URLs. Anyone with the direct link may view the image, even if your profile is private or you have blocked them. Comments and replies are visible to people who can access the post, subject to the blocking limits in section 7.

Think carefully before sharing sensitive fitness or personal details. People who can see content may save or share copies outside Relm, and may save a shared workout as a routine. Relm cannot recall copies independently held by recipients.

The licence ends when content is deleted, except to the extent necessary for copies lawfully retained for security, abuse handling, legal obligations or disputes. Reports made by others may retain identifiers and snapshots of reported text or workout summaries after the content or account is deleted. Retention does not permit renewed public display or unrelated use, and remains subject to privacy and deletion rights.

6. Community safety rules

Do not post or transmit:

• Harassment, bullying, stalking, threats, exploitation or targeted abuse.
• Hateful attacks or discrimination against people based on protected or personal characteristics.
• Pornography, sexual exploitation, sexualized content involving minors, or intimate images or sexual deepfakes shared without consent.
• Graphic violence, encouragement of suicide or self-harm, eating disorders, dangerous dieting or illegal performance-enhancing drug use.
• False health or fitness advice likely to cause serious harm.
• Someone else’s private or identifying information without permission.
• Unlawful, defamatory, fraudulent, deceptive or infringing material.
• Scams, spam, malware, impersonation or attempts to evade an enforcement action.

Respectful discussion, recovery experiences and good-faith criticism are not prohibited merely because they concern difficult subjects. Context matters, including whether material seeks help, discusses recovery or encourages harm.

7. Reports, blocking and moderation

Use the in-app report controls for posts and comments. For other content or account concerns, or if you cannot use the app, contact support@getrelm.app. Identify the content or account, its location and why it concerns you. You do not need an account to send an email report.

For a notice of illegal content, include the exact link or enough detail to locate it, the reason you believe it is unlawful, your contact details and a statement that you believe your report is accurate and complete. Do not attach illegal images or unnecessary sensitive information. A report of suspected child sexual exploitation may be made without identifying yourself.

If an intimate image or sexual deepfake depicts you without your consent, you or someone authorized to act for you can request removal at that address. Include your physical or electronic signature, enough information to locate the image, a brief good-faith statement that its publication was not consensual, and a way to contact you. Where the US TAKE IT DOWN Act applies, Relm must remove the image as soon as possible and within 48 hours after receiving a valid request, and make reasonable efforts to identify and remove known identical copies. Other applicable removal duties continue to apply.

You can block people and manage blocked accounts in Settings. Blocking limits visibility and interaction in the app, but does not erase existing content. You may still see and manage others’ comments on your own posts, and see or delete comments you wrote. Blocking does not protect public photo URLs or recall saved copies.

Relm automatically checks submitted social text against a list of blocked terms and may reject a submission. These text checks do not screen images or guarantee that harmful content will never appear. In-app reports create records for review; reporting does not automatically remove the content.

Relm may remove content or restrict social access for violations of these rules or legal requirements. Decisions must be proportionate, consider relevant context and respect freedom of expression and other applicable rights. Section 14 limits account restrictions and protects unrelated access.

You can contact the support address to challenge a content or account decision, explain why you think it was mistaken, or complain about a report not acted on or a failure to fulfil safety duties. Include the decision or report and relevant reasons. Relm must handle notices and complaints promptly, fairly and with the acknowledgements, reasons and review required by applicable law. Where EU online-platform complaint rights apply, you have at least six months after a covered decision to complain electronically without charge, with qualified human supervision of the decision, and may use a certified out-of-court dispute-settlement body. Other applicable complaint, independent review and court rights are unaffected. Relm is not an emergency reporting service. Contact local emergency services if someone faces immediate danger.

8. Copyright concerns

Send copyright concerns to support@getrelm.app, identifying your work, the disputed material and its location, your contact details and why you believe the use infringes your rights. Consider fair use and other lawful exceptions before making a complaint. If your content was restricted in error, contact the same address with the decision and your explanation.

Repeated infringement may justify proportionate account restrictions. These instructions do not limit statutory notice, counter-notice or court rights.

9. Premium, trials and billing

Relm may offer monthly and annual auto-renewing Premium subscriptions through Apple. Before buying, review the included features, full localized price, billing period and any introductory offer in the paywall and Apple’s purchase confirmation. Monthly and annual paid terms last one month and one year respectively; renewal starts another term of the selected length, subject to the regional rules below. An upfront annual subscription is billed at the full annual price, even if a monthly equivalent is also displayed. Mandatory payment-plan rights still apply. A free trial applies only when lawfully offered for the selected plan and Apple confirms your eligibility. Temporary free beta access does not buy a subscription or promise permanent free Premium.

• Apple bills your Apple Account according to the purchase confirmation. For a free trial, the first subscription charge follows the trial unless you cancel in time.
• Subscriptions and trials renew automatically into the stated paid plan unless cancelled, subject to your statutory renewal and cancellation rights below. For ordinary App Store renewal cancellation, cancel at least 24 hours before the current paid period or trial ends to avoid the next charge. Apple may process renewal during the final 24 hours.
• Manage or cancel in your device’s Settings → your name → Subscriptions, using the Apple Account that made the purchase. Apple’s cancellation instructions also explain other available routes. This works independently of whether Relm currently recognizes Premium access.
• Cancellation normally leaves access until the paid period ends. Trial access may end when you cancel; check Apple’s confirmation for the access end date.
• Use Restore Purchases in Relm to check eligible purchases associated with your Apple Account. Restoration does not buy another subscription. Signing in to a Relm account alone does not establish purchase entitlement. If paid access is missing, try restoration and contact support; a verification failure does not remove rights arising from a valid purchase.
• Deleting your Relm account, deleting local data or uninstalling the app does not cancel your subscription. Use Apple’s controls to stop ordinary renewal. You may exercise the statutory withdrawal and cancellation rights below through the stated Relm notice routes; using Apple’s controls is not an additional condition.

Price changes require the notices and any consent required for your transaction. Relm remains responsible for its own billing and consumer-law duties even where Apple handles payment or notices. Relm does not receive your payment-card details.

For an Apple-billed refund request, use Apple’s refund service. Approval depends on the transaction and applicable law. Contact Relm about service problems and remedies Relm owes you. Apple’s process does not replace claims you have against Relm.

Withdrawal and consumer cancellation rights

Stopping renewal is different from withdrawing from a new contract or ending it because of a fault. Where EEA or UK distance-contract rules apply, you generally have 14 days from entering a service or digital-content contract to withdraw without giving a reason. Longer periods may apply if required information was missing. For ongoing services, an informed request to start early does not alone eliminate withdrawal; a proportionate charge is permitted only where the law’s conditions are met. Loss of a digital-content withdrawal right requires the separate express consent, acknowledgement and confirmation required by law. Accepting these Terms alone does not provide them.

To exercise a withdrawal right against Relm, send a clear statement identifying yourself and the contract and saying you withdraw, using the contact details in section 21. Keep a copy and send it before the deadline. For a contract with Apple, use the withdrawal instructions and contact details supplied for that transaction. A statutory withdrawal is not a discretionary refund request. For a valid EEA or UK withdrawal from a contract with Relm, Relm must make the required reimbursement without undue delay and within 14 days of receiving notice, using the original payment method unless you expressly agree otherwise without fees. Any permitted deduction for services supplied must meet the conditions described above. Required online withdrawal facilities and confirmation rights also apply independently of renewal cancellation.

Ontario Premium contracts

Relm Premium includes personal development services under Ontario’s Consumer Protection Act, 2002. For purchases governed by that Act where your total potential payment obligation for prepaid services exceeds C$50, you may cancel without giving a reason until 10 days after the later of receiving your written agreement and all contracted services becoming available. If you do not receive the agreement required by the Act, you may also cancel within one year after entering it. Cancellation under these provisions entitles you to a full refund within 15 days after you give notice. Using the service does not waive these rights. You may notify Relm by email, telephone or another method permitted by law; written notice is given when sent.

A covered Ontario contract cannot run for more than one year after all services become available. You are entitled to an option to pay in equal monthly instalments throughout the contract, with a total no more than 25% above the upfront fee. Annual renewal requires the written notice and agreement copy required by law, delivered 30–90 days before expiry and clearly identifying changes. Your contract will not renew if you notify Relm before renewal that you do not want it renewed. Successive monthly renewals may instead continue while you can end the contract on one month’s notice or less. Apple’s 24-hour billing guidance does not shorten these statutory deadlines.

Quebec Premium contracts

Premium’s ongoing training assistance is covered by Quebec’s rules for instruction, training or assistance supplied over time. You are entitled to a retainable written contract identifying the parties, the service, its start and duration, the constant rate used to calculate its price, the total price and payment terms, together with the notice and cancellation form below. No payment is due before service begins. If the total contractual obligation exceeds C$100, including taxes, payment must be divided into at least two approximately equal instalments spread over the term.

You may cancel at any time by emailing support@getrelm.app, sending the form below or sending another written notice to Relm. Cancellation takes effect when you send it. Before service begins, you owe nothing. After service begins, you owe only the price of services already supplied, calculated at the contract’s stated constant rate. Relm charges no cancellation penalty and must refund any amount owed to you within 10 days. These rights apply during an annual prepaid period as well as a monthly period. Stopping renewal with Apple does not replace or limit your right to cancel the current contract.

As an additional protection, cancelling during a free trial costs nothing. After a trial, Relm will not retain more than the price paid for your current paid period, including taxes, multiplied by the proportion of that period that elapsed before you sent your notice. Free-trial time is excluded from that calculation. Any greater refund required by law remains payable.

Language of Quebec contracts

Where Quebec law requires a French contract, it must be provided in French before an express choice to contract in another language. These English Terms do not record such a choice or waive required contract information, copies or cancellation notices.

10. Health, fitness and nutrition

Relm is intended for general fitness and wellness, not medical diagnosis, treatment or disease prevention. Relm is not a healthcare provider or emergency service. Recovery scores, coaching, generated routines and calorie or nutrition calculations are automated estimates based on available inputs. They may be incomplete, outdated or wrong. A score or recommendation is not a professional assessment or confirmation that an activity is safe for you.

Exercise can cause injury. Choose activities appropriate to your circumstances and seek qualified advice about health concerns, medication, pregnancy, illness or injury. Stop exercising and seek appropriate help if you experience concerning symptoms. Do not use Relm for emergency or clinical decisions.

Food entries and serving sizes can be inaccurate; check product labels and do not rely on Relm for allergen safety. Calorie targets are not individualized dietary care. Teenagers should involve a responsible adult and qualified health professional before changing diet or training intensity. These cautions do not waive Relm’s duties or your injury, consumer or privacy remedies.

11. Records, backup and privacy

Core training records are stored on your device. Relm cloud backup requires a permanent account and separate opt-in. It keeps replacement snapshots, not live synchronization or a version history. A restore can replace local records, and backups from different devices can overwrite each other. Turning backup off stops future uploads but does not erase an existing server copy; an upload already in progress may finish. Social content is stored separately.

Settings offers an export of saved local data as JSON, with additional workout export tools. These exports do not include every record held by Relm or its providers. Keep independent copies of important records. You choose whether to connect Apple Health and grant access; after connection, permitted activity and recovery readings may refresh automatically. Bodyweight imports and exports to Apple Health are separate user actions.

Successful in-app account deletion removes the active account, associated cloud data and the local data included in that operation. It does not erase every preference, records on other devices, Apple Health records, separate provider records or recipient-held copies. Some report records may remain as explained in section 5. Turning a feature off, deleting an account and making a broader privacy request are different actions. See the privacy notices for details and request routes.

Usage analytics and crash/error diagnostics are on by default when configured. Settings → Analytics → Share Usage Data controls new collection. Switching it off does not delete records already sent to providers, and already queued analytics events may still be transmitted. The privacy notices explain these automatic transmissions and your choices. Contract acceptance does not supply any separate consent the law requires.

No backup system can guarantee recovery of every record. This does not excuse Relm’s legal security, service-quality or data-restoration duties.

12. Other services

Relm uses Apple services and providers for hosting, sign-in emails, analytics and diagnostics. Food searches use USDA FoodData Central and Open Food Facts; selected videos play through YouTube after you choose to play them. Providers have their own terms and privacy practices. A link, food entry or video is not a guarantee of accuracy or endorsement. Relm remains responsible for duties the law assigns to it when using suppliers.

13. Changes to features and availability

Relm may make changes reasonably needed for security, legal compliance, compatibility with supported systems, maintenance or continued reliable operation. This does not allow arbitrary removal of promised features, required updates or purchased access, or an additional charge for a change within an existing paid period.

A material adverse change requires clear advance notice and must respect your purchased period and applicable continued-access, cancellation and refund rights. Where notice must be retainable, changing this page alone is insufficient. If an online service is discontinued, Relm must provide the notice, opportunity to retrieve content and remedies required by law, including refunds for undelivered prepaid service where due.

Where EEA digital-service modification rules apply, a change that affects access or use more than slightly generally gives you 30 days from notice or the change, whichever is later, to end the affected contract without charge. This right need not apply if you can keep the unchanged, conforming service without additional cost. Applicable protections may cover services supplied for personal data as well as paid services.

For Quebec consumers, these Terms do not authorize unilateral changes to the price, nature or duration of a fixed-term contract. Any otherwise lawful unilateral change is limited to the technical operation and supporting features affected by the reasons listed above. It requires written notice at least 30 days beforehand, showing the old and new wording and the effective date. If it increases your obligations or reduces Relm’s obligations, you may refuse the change and cancel without cost or penalty by notifying Relm within 30 days after it takes effect. The notice must explain that right and contain only the prescribed change information and refusal or cancellation rights. These limits also apply to section 21.

14. Ending use and restrictions

You may stop using Relm and delete your account in Settings. Export records you want to keep first. Manage billing separately using Apple’s subscription controls or exercise the statutory cancellation rights described in section 9.

Relm may restrict access for a material or repeated breach, serious harm, fraud, a security incident or a legal requirement. Restrictions must target the affected content or feature where reasonably possible. A community violation does not automatically forfeit unrelated prepaid access, local records or export and deletion rights. Relm must respect any legally required notice, reasons, opportunity to correct a problem and redress rights. Urgent action may precede notice only where justified and lawful.

For Quebec consumers, Relm may end a fixed-term service contract only on serious grounds permitted by law. To end an indefinite contract for services supplied over time when you are not in default, Relm must give at least 60 days’ written notice. Where Relm ends prepaid service without your fault, you are entitled to reimbursement for the undelivered portion, without limiting any greater remedy.

Ending use does not erase accrued rights, remedies or obligations. The content licence continues for lawfully retained copies only within section 5’s limits.

15. Service standards and consumer rights

Relm must meet applicable requirements for quality, reasonable care and skill, conformity with its description and required updates. Binding descriptions and pre-purchase representations remain relevant. Relm does not promise uninterrupted operation, compatibility with every device or error-free estimates; these limitations do not reduce those standards.

Depending on the law and the problem, remedies include correction, repair or replacement, repeat performance, a price reduction, termination, refund and compensation. EEA and UK consumers retain the digital-content and service remedies applicable to their contracts. Canadian consumers retain applicable provincial rights, including rights concerning required information, contract copies, quality and cancellation.

Where Australian consumer guarantees apply, a service failure that is major or cannot be remedied lets you choose cancellation with a refund for the unused portion, or compensation for reduced value. For a failure that can be remedied and is not major, you can require a remedy within a reasonable time. If it is not remedied, you may cancel or have it remedied elsewhere and recover reasonable costs. Compensation for reasonably foreseeable loss and applicable guarantees for digital goods also remain available.

16. Responsibility for loss

Relm is responsible for loss as applicable law requires. These Terms do not impose a general monetary cap, exclude all lost-data claims, or exclude or limit liability for death or personal injury caused by negligence, gross negligence, fraud, deliberate misconduct or other liability that cannot lawfully be limited. Consumer and data-protection compensation rights remain available. Applicable legal rules determine recoverable loss, including causation, foreseeability and reasonable steps to limit loss.

17. Your responsibility

You remain responsible under applicable law for unlawful conduct and content you submit. These Terms do not require you to defend Relm, reimburse its defence costs or indemnify it against third-party claims. Each party retains ordinary legal remedies.

18. Apple’s role

Relm is responsible for its app and service obligations. Apple operates the App Store and its purchase services under its own applicable terms. This agreement does not rewrite Apple’s support, warranty or refund obligations or grant Apple broader enforcement rights than its applicable agreements provide. Section 3 explains the licence and the priority of Relm’s express protections. Comply with applicable third-party agreements and export or sanctions laws when using the app.

19. Governing law and disputes

For consumers in Quebec, Quebec law and applicable Canadian federal law govern. The following Massachusetts choice does not apply to them.

Otherwise, Massachusetts law governs these supplemental Terms, subject to mandatory protections applicable where you live. Disputes may be heard by competent Massachusetts courts where permitted; this is not an exclusive forum requirement. You retain any mandatory right to use your home courts. These Terms do not require arbitration or waive class or representative actions.

You may contact Relm to seek an informal resolution, but doing so is not an additional contractual condition for a claim or regulator complaint. Contact does not suspend legal deadlines. Any statutory pre-action procedures still apply.

20. Other terms

These Terms, the applicable Apple licence and binding purchase terms address their respective parts of the service, subject to section 3’s priority rule. They do not erase rights based on misleading statements or bind you to documents you did not validly accept. An unfair or unenforceable provision does not bind you; the rest continues where legally possible. Failure to enforce a provision does not waive it.

Relm may transfer service obligations with a sale or reorganization only consistently with applicable law and without reducing your contractual protections or remedies. Required notice and termination rights still apply. Events outside reasonable control do not remove obligations that the law requires Relm to fulfil.

21. Updates and contact

Revised Terms cannot retrospectively remove accrued rights. Material changes require appropriate notice and fresh agreement where the law or nature of the change requires it. Continued use alone is not automatic acceptance of every revision. Declining a change does not itself forfeit existing paid access, export or deletion rights, or remedies. Revised terms must identify their effective date.